Father and Child on Seven Dwarfs Mine Train
  • On Dec 27, 2021
    Michelle from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am having difficulty getting a DAS. I have been calling 407-560-2547. Is there a better way?

    Hi Michelle,

    Welcome to planDisney! As the mama of an Autistic Mouseketeer, I'm so thankful for all of the wonderful services Disney offers for Guests with disabilities. The Disability Access Service (DAS) has allowed my son to feel comfortable during our visits, and I'm happy to report that we've found The Most Magical Place on Earth to be magical and inviting for everyone.

    You'll reach knowledgeable and friendly Cast Members who work in Disability Services by calling (407) 560-2547. While they'll be happy to answer any questions you might have regarding DAS or any other helpful services, you won't be able to register for DAS over the phone. Traditionally, Guests have always registered for DAS by stopping by a Guest Relations location inside a theme park with their entire party upon arrival and speaking with a Cast Member there. While you may still feel free to do that, you now also have the option to preregister 2-30 days beforehand via video chat with a Cast Member. The advantages to choosing preregistration are that you'll have everything taken care of before you arrive, your entire party does not need to be present during registration (although the qualifying Guest does need to be present for the video chat portion), and you'll be able to schedule up to two attractions per day ahead of time with DAS Advance. Please feel free to choose whichever option works best for you! Regardless of which registration method you choose, the Cast Member will ask a few questions to determine eligibility, and if your request is approved, a photo will be taken of the qualifying Guest.

    The great news is that once you're registered, you'll be able to request DAS return times one at a time through the handy dandy My Disney Experience app. You'll simply click the three horizontal lines once you're in the parks, and you'll see the option for "Disability Access Service (DAS)" automagically appear just above "My Profile." While we've always found DAS to be a blessing, this new update makes it even easier to use!

    I hope this helps, Michelle. Thanks so much for bringing your question to us here at planDisney, and please don't hesitate to stop by again if you have any other questions. I'm sending pixie dust that you have a truly magical vacation!

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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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