Disneyland- Mainstreet Station
  • On May 11, 2022
    Jordan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic pass is not showing up on my app i was past due on the payement in april resubmitted payment for and paid may on time but my pass has not displayed since early april.

    Welcome to planDisney, Jordan! Thanks so much for stopping by and sending us your question. I'm happy to help!

    I'm sorry you are having problems viewing your Magic Key Pass. As a Disneyland Resort Magic Key Holder, you should be able to view this under "Tickets and Passes" in the Disneyland Mobile App and on the Disneyland website under "My Disneyland." If you have checked both of these and still cannot see it, I would suggest calling Magic Key Membership Services at (714) 781-7277. You can mention the payment situation and ask if your Magic Key Pass is still active. While I'm not sure why you can't see your Magic Key in the app, a Cast Member should be able to help you.

    If you need to update your monthly payment, please call (800) 410-4656 from 8:00 a.m. to 8:00 p.m. Pacific Time, Monday to Friday. You can change the credit card at any time if needed. If you need to view the Disneyland Resort Magic Key Terms and Conditions, you can view them here. I hope this information helps.

    When you are ready to plan your next visit to The Happiest Place on Earth, please feel free to send us your planning questions at planDisney. We would love to help!

    Smiles,
    Lisa
thumbnail image for Lisa

Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at seven years old. I'm an annual Passholder and I love to eat, drink and shop my way around the World. It’s truly my laughing place and I’m excited to help you plan special memories at The Most Magical Place on Earth! Learn More About Lisa

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