Epcot and monorail at night
  • On Nov 22, 2021
    Brian from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets with genie plus however I do not see genie plus on the mydisneyexperience app, Only the normal genie with an option to purchase the genie plus option.

    Hi, there!

     Welcome to planDisney, Brian. I'm so glad you stopped by! It looks like you'll be arriving at the Walt Disney World Resort in just two, short days. You must be bursting with excitement!

     You're going to love using Disney Genie+ Service for your upcoming visit to the theme parks. It's sure to take your Disney days to the next level! Not being able to see your My Disney Experience mobile app, I can't be sure why you don't see your Disney Genie+ Service listed. I have a few guesses, though, so let's chat!

     When you open your My Disney Experience mobile app and you tap on "View My Day," you see the current date listed on your Disney Genie Service Tip Board and My Day tabs. Try tapping on the "Change Date" link under the My Day tab. Select a date that you have a Theme Park Reservation for and see if your Disney Genie+ Service appears once the date is changed. Restarting your device may help too!

     If all else fails, tap on the "Chat With a Cast Member" link that's at the bottom of the My Day tab. There you'll have the opportunity to start a live chat with a friendly Cast Member who may be better able to assist you! 

     Your visit is the perfect time to celebrate the holiday season. If you have plans to visit EPCOT, be sure to catch a performance of Candlelight Processional. It's my favorite holiday offering in all of Walt Disney World Resort!

     I hope this was helpful, Brian. I'm wishing you a Disney vacation that is fa-la-la-la-fabulous!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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