Hello, Lauren!
Thanks for cruising over to planDisney. I'd be happy to assist you. I love the excitement in the air as a Disney Cruise approaches, and utilizing a
Character Call to celebrate your vacation is always a great idea! I'm sorry to hear that you are having some difficulties with the process. My first advice would be to
call Disney Cruise Line. A friendly agent will be happy to help you or give you contact information for the company that provides the Character Call service.
Alternatively, you could try scheduling a call again with a different phone number. From the Disney Cruise Line website on either a desktop or mobile device, sign in to your account. Then, navigate to My Reservations. Within My Reservations, scroll down past the Ports of Call to the Get Ready to Cruise section. Continue to scroll and you'll soon see the Complimentary Character Call and Request a Call button. From there, you can begin the process and try again with a different phone number.
I hope that you find quick success and receive your Character Call! I also hope that you are soon aboard the
Disney Fantasy, having the most magical time with your sailing crew.
Bon Voyage,
Adrianna