Hi Shelby! Welcome to planDisney. Thank you so much for reaching out with this important question. Planning a first visit to the
Disneyland Resort can feel like a lot, and understanding accessibility options ahead of time can make a big difference. I’m happy to walk you through how the
Disability Access Service (DAS) works and how to get started.
Disability Access Service is intended to support Guests who, due to a developmental disability such as autism or a related condition, may find it challenging to wait in a traditional standby line for extended periods. DAS does not provide immediate or front-of-line access. Instead, it offers a return time that’s comparable to the current standby wait, allowing Guests to enjoy other experiences, take breaks, or explore the park while they wait in a more flexible way.
If you’d like to
register for DAS before your trip, you can do so through a live video chat with a Cast Member beginning up to 60 days prior to your arrival. During this conversation, the Guest who may need DAS must be present. Video chats are generally available daily from 8:00 a.m. to 8:00 p.m., though wait times can vary depending on demand. Because the virtual queue can sometimes be a few hours long, it’s helpful to plan for a time when you can stay available. To begin the process, visit the DAS page on the Disneyland website, scroll to the section titled “Ready to Chat with a Cast Member?”, review the Terms and Conditions, and then select “Request Live Chat.”
If you prefer to handle DAS registration in person, that option is available once you arrive at the resort. You can visit the
Accessibility Services Kiosk located in the Esplanade between
Disneyland Park and
Disney California Adventure Park (on the side closer to Disney California Adventure). This kiosk typically opens about one hour before the theme parks and remains open until approximately two hours before park closing.
After DAS has been added to your account, the
Disneyland app becomes your main tool for using the service. Once you’ve entered your first park of the day, open the app, tap the menu icon, and select the DAS tile. From there, you can choose an eligible attraction and request a return time. You may hold one return time at a time, and once it’s redeemed, you can request another after ten minutes. Return times remain valid until the attraction or park closes, offering flexibility throughout the day.
If you ever prefer extra assistance, Cast Members at Guest Relations or at the umbrella-covered Accessibility Services locations inside both parks are always happy to help request return times as well.
Shelby, I hope this overview helps you feel informed and confident as you prepare for your first Disneyland Resort visit. If any additional questions come up along the way, please don’t hesitate to stop by planDisney again. We’re always here to help make your experience as smooth and comfortable as possible.
Enjoy your first visit,
David