Bonjour Monica and welcome to planDisney!
I am so excited to see that you'll be crossing the pond in a few weeks' time to visit my favourite European holiday destination -
Disneyland Paris.
My family will actually be visiting just a few days before you and booked our trip specifically so that we can experience
Disney Enchanted Christmas which, if you ask me, is the absolute best way to get into the spirit of the season. There is so much to enjoy at this time of year with the Disney Parks decorated beautifully, like a Christmas wonderland. You can see your favourite Disney characters dressed in their festive finest, meet and greet with Santa and Mrs Claus, watch the snow fall on Main Street U.S.A. and so much more. You're going to have a blast!
There are a few different ways to book the
Reserved Viewing Area for the parade and nighttime show and
Guaranteed Access to the shows, depending on how you have booked your visit.
If your son and his girlfriend have booked a Hotel + Ticket Package directly with Disneyland Paris, linked their booking in the Disneyland Paris mobile app and paid in full, they should be able to add this by clicking on "Buy" at the bottom of the Disneyland Paris mobile app home screen.
If they have booked a Hotel + Ticket Package through a Travel Agency then it is only possible to reserve this via the Disneyland Paris mobile app, once they have linked their booking, 1 week before your arrival date.
As you are able to purchase this for your family of 3, who have booked tickets only, I would recommend that you try to add your son and his girlfriends booking to your app to see if it will then allow you to then purchase the
Magical Extra for everyone in your travel party. You can do this by following these steps:-
1/ Click on "Buy" at the bottom of the Disneyland Paris mobile app home screen.
2/ Select "Shows and parades: Preferred access".
3/ Select the experience that you are wanting to book ("Indoor stage shows: Guaranteed access" or, "Parade and nighttime show: Reserved viewing area").
4/ Select the show or reserved area you would like to book.
5/ Once you reach the "Who's coming?" page, scroll down to where it says "Want to add more Guests" and link your son and girlfriends Hotel + Ticket package.
If you continue to encounter difficulty in making your purchase, I would recommend contacting a Disney Agent via the Live Chat function which can be accessed by clicking on "Ask your question" in the blue box that says "Need help?" which pops up while you are browsing the Disneyland Paris App. Be sure to have your son & girlfriends, booking number to hand when doing this.
Top Tip - Disney Agents are available Monday to Friday from 9.30am to 7.30pm and on Saturdays from 9.30am to 6pm (French time).
I hope that this has answered your question, Monica and that you have the most brilliant time at Disneyland Paris in November.
Wishing you a magical holiday filled with memories which will last a lifetime!
Emma